Thank you for your purchase from The Bell Maker Art! I want you to be completely satisfied with your order. This policy outlines the conditions under which you can return items for a refund or exchange. 

 

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Return Period: 

• I accept returns for a full refund within 30 days of the purchase date.

• After 30 days, I may offer store credit or exchange at my discretion. 

 

 

Conditions for Returns:

• Items must be unused, in their original condition, and with all original tags and packaging attached. 

• Items must be accompanied by a valid receipt or proof of purchase. 

• I’m sorry to inform you that final sale items, customised products, or items that cannot be returned for hygiene reasons are not eligible for the return policy. When you are not satisfied with your product, contact me at judith@thebellmakerart.com to see if we can find a way to resolve your problem. 

 

 

Return Process:

1. Initiate a Return
Contact me at judith@thebellmakerart.com, Etsy Messenger or through the website to request a return authorization. Don’t forget to add your contact details, order number and the reason why you would like to return the item. If the items is damages, please send photos.

2. Return Shipping

For items that are damaged or defective upon arrival within the EU zone, I will provide a prepaid shipping label. 
For items that are damaged or defective upon arrival outside of the EU, special arrangements need to be made due to shipping costs and customs regulations. The communication and arrangements will be made through email communication.
For other returns, customers are responsible for return shipping costs. 

Refund Processing
Once I receive the returned item and verify its condition, I will process the refund within 30 days to the original payment method. I will email you once your return has been processed.

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Refunds and Exchanges:

Refunds

I offer a full refund to the original payment method for eligible returns.

Exchanges

I may offer exchanges for the same item in a different size or color, subject to availability.

Store Credit

I may offer store credit for returns made outside the standard return window or for items that do not meet the return conditions.